INFORMATION TECHNOLOGY SERVICE UNIT LEADER

The ITSL course is instructor-led, and supports learning through discussion, lecture, and hands-on exercises to explain the processes and requirements for information management throughout incident response. The course is designed for personnel in all disciplines with a background and some level of experience in IT. The training course provides an overview of the ICT Branch and the IT Services Unit components including the Unified Help Desk (inclusive of both communications and IT support) and Information Technology Support Specialist. It provides an in-depth overview of their responsibilities and includes exercises for the ITSL’s major functions to ensure reliable and timely delivery of IT services to participating agencies and officials.